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Policies

1 Conclusion of contract

1.1. Our presentation of goods at the Blue Lemon Online Store is merely a non-binding invitation to you to order goods from us .

1.2. By submitting the order you submit a binding offer to conclude a purchase contract.

1.3. The acceptance of an offer by (company name) becomes effective upon delivery of the goods. The automatically generated E-Email only confirms that the order has been received. It does not constitute our acceptance of the offer. The decision to accept an order is at our own discretion. If we do not execute an order, we will inform you immediately.

1.4 If we determine during the processing of your order that the products you ordered are not available, you will be informed by e- mail. If the goods are not available, we are not bound to fulfill the order.

1.5 We only sell our products to end-users over the age of 18 years and we only sell products in commercial quantities.

1.6 When ordering from our online shop, the order is processed in two steps. In the first step, you select the desired goods. In the second step, you enter the billing and shipping address and choose your desired payment method. At the end of this process, you can send your order to us. After submitting the order you will be able to print a copy of the order.

2 Exchange possibility

2.1 It is the customerís responsibility to check the goods immediately upon delivery and to complain about any defects or deviations from his or her order. Complaints or claims must be brought to our attention as soon as possible and at the latest by eight days after delivery. Contact can be made by either e-mail, fax or letter. Exchange or return of incomplete (partial) or damaged products is not possible. Customers are responsible for shipping costs when returning goods.

2.2 Exchanges cannot be made for products which have been customized or made according to a customer's specifications. Returns and exchanges can be sent to:
BLUE LEMON AG
Freie Strasse 44
CH-4001 Basel
Switzerland

3 Shipping and delivery
We ship within Switzerland and to Liechtenstein free of charge, to countries within the European Union and to other countries worldwide at a fixed price.

4 Pricing and payment methods

4.1 The prices indicated at time of order are the final prices. All prices quoted are subject to VAT / sales tax.

4.2 Payment methods for the goods depends upon the selected process of payment in each order and to the conditions specified therein. Depending on the outcome of the review of your data (identity and credit check), we reserve the right to exclude certain types of payment.

4.3 If you are in default with the payment, we reserve the right to charge additional fees. In the event of a late payment, the customer agrees to reimburse all costs, including both direct expenses and out of pocket expenses incurred by us to pursue the claim. This includes, without prejudice to any legal process reimbursement obligation, all extrajudicial costs of a collection agency or designated attorney.

5 Retention of title

The goods will remain in our property until full payment. You hereby consent to the registration of title at your residence / domicile in Switzerland.

6 Warranty

Unless expressly agreed otherwise, the legal warranty regulations.

7 Copyright and Trademarks

The entire content of the website, including text, graphics, photographs, images, moving images, sound, illustrations and software, is our property or that of our related companies, licensors and / or its content providers. This content is protected by copyright and other rights and its use is not permitted without our express permission.
All trademarks used on the website are - unless otherwise stated - our trademark. They may not be used without our prior written permission.

8 Applicable Law

The contractual relationship between us and the customer is according to Swiss law. The only exception is the legal consumer protection provisions of the country in which the customer resides. The application of the UN Sales Convention is not included.

9 Imprint / the online shop operator

Blue Lemon AG
Intimates
Kapellplatz 8
CH-6002 Lucerne
Switzerland