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Free delivery

No minimum order value in Switzerland

International delivery

No minimum order value

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In one of our 8 Swiss stores

Simple returns

In one of our 8 Swiss stores

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Do you have questions, need the advice of a fashion advisor or would you like to order by phone? With pleasure!

CONTACT VIA WHATSAPP

Mon-Fri : 10.00-17.00 h

CALL US

Mon-Fri : 10.00-17.00 h

0041 61 261 88 55

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Our Client Service advisors will be happy to reply to all your questions

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Order from the comfort of your home – we deliver your purchase to the address of your choice.

We are pleased to offer shipment free of charge within Switzerland and to Liechtenstein.

Order Value	Switzerland	Click & Collect	EU	Worldwide
over EUR 500	free	free	free	free
under EUR 500	free	free	EUR 15	EUR 50
Delivery Time	2-3 days	2-3 days	3-4 days	3-4 days

INTERNATIONAL DELIVERIES

We will send you an email with the tracking information as soon as the delivery has left our logistics center in Italy.

All international orders are shipped via UPS Express. Depending on the destination country, delivery usually takes between 1 and 3 working days.

For deliveries within the European Union, no additional customs charges apply.
For deliveries to the USA : Please note that as of February 24, 2026, a 10% import surcharge applies to goods entering the US, regardless of their country of origin.
For deliveries outside these regions, additional handling and/or customs and import fees may apply, which BLUE LEMON will not cover.

We recommend contacting your local authorities for detailed information, as the recipient is responsible for any applicable taxes and duties, usually payable upon delivery.

We accept all major credit cards for your convenience, and our general terms and conditions apply.

If you have any questions or need assistance with import taxes and customs duties, please do not hesitate to reach out to our friendly Customer Care team! We're here to help you via phone or email, and we are committed to making your ordering experience smooth and enjoyable.
Thank you for choosing BLUE LEMON!

Customer Care Team :

BLUE LEMON Basel
0041 61 261 88 55 (Mon-Fri : 10-17 h) except on public holidays
basel@bluelemon.ch

EASY RETURNS

Your enjoyment of your purchase and the BLUE LEMON service is very important to us. If this is not the case, we will of course take back your styles up to 15 days after receipt of the shipment. Your revocation does not have to contain a reason.

RETURNS FROM SWITZERLAND

You are free to choose:

Either send the styles by post to:
BLUE LEMON
Freiestrasse 44
4001 Basel
Telephone: 0041 61 261 88 55 or 0041 79 123 62 72
Or visit your favorite BLUE LEMON store in
Zurich, Geneva, Basel, Lucerne, Davos, Thalwil and Locarno.
We are happy to exchange. We look forward to your visit.

INTERNATIONAL RETURNS

Your enjoyment of your purchase and the BLUE LEMON service is very important to us. If this is not the case, we will of course take back your styles up to 15 days after receipt of the shipment. Your revocation does not have to contain a reason. We ask for your understanding that we can only accept your returns if the 15-day cancellation period is met.

Unfortunately, we cannot cover return costs, but we are happy to help you find the best shipping method for you. To return a product, follow these steps:

Please contact our webshop manager, who will be happy to find the best solution for you - depending on your country.
We strongly recommend that you send your returns back by registered mail. The risk and costs of a return are the responsibility of the customer. BLUE LEMON assumes no liability for the loss of a return shipment.
After receiving your return, we will refund you the cost of your order excluding shipping costs and any customs fees that may have been incurred.
Depending on the issuer of your credit card, it will take approximately five to ten days for the credit to be credited to your account.

Please note that in the event of a return, BLUE LEMON is not responsible for reimbursement of any additional customs fees, import sales tax or other processing fees.

We would be happy to advise you by telephone and email:
BLUE LEMON Basel
0041 61 261 88 55 (Mon-Fri : 10 a.m. - 5 p.m.)*
*except on public holidays
basel@bluelemon.ch

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