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Free delivery

No minimum order value in Switzerland

International delivery

No minimum order value

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In one of our 8 Swiss stores

Simple returns

In one of our 8 Swiss stores

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Do you have questions, need the advice of a fashion advisor or would you like to order by phone? With pleasure!

CONTACT VIA WHATSAPP

Mon-Fri : 10.00-17.00 h

CALL US

Mon-Fri : 10.00-17.00 h

0041 61 261 88 55

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Our Client Service advisors will be happy to reply to all your questions

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Order from the comfort of home – we deliver your purchase to the address of your choice.

We are pleased to offer shipment free of charge within Switzerland and to Liechtenstein.

Order Value	Switzerland	Click & Collect	EU	Worldwide
over EUR 300	free	free	free	free
under EUR 300	free	free	EUR 15	EUR 35
Delivery Time	2-3 days	2-3 days	3-4 days	3-4 days

INTERNATIONAL DELIVERIES

We will send you an email with the tracking information as soon as the delivery has left our logistics center in Italy.

All international shipments are sent as express shipments per GLS, DHL or UPS Express. Depending on the country of destination the delivery time is between 1 and 3 working days.

For deliveries within the European Union there are no additional customs charges.
For deliveries to the USA below the exemtion limit no customs and import fees are charged.
For deliveries outside of these regions, there may be additional handling and/or customs and import fees, that will not be paid by BLUE LEMON. The recipient of the shipment is the importer in the destination country and is responsible for all taxes or customs duties, which are usually payable at the time of delivery. We recommend you to contact your local authorities, before placing an order.

For payment we accept the usual credit cards.

Our general conditions of contract apply.

We will be happy to advise you by telephone and email:
BLUE LEMON Basel
0041 61 261 88 55 (Mon-Fri : 10-17 h)*
*except on public holidays
basel@bluelemon.ch

EASY RETURNS

Your enjoyment of your purchase and the BLUE LEMON service is very important to us. If this is not the case, we will of course take back your styles up to 15 days after receipt of the shipment. Your revocation does not have to contain a reason.

RETURNS FROM SWITZERLAND

You are free to choose:

Either send the styles by post to:
BLUE LEMON
Freiestrasse 44
4001 Basel
Telephone: 0041 61 261 88 55 or 0041 79 123 62 72
Or visit your favorite BLUE LEMON store in
Zurich, Geneva, Basel, Lucerne, Davos, Thalwil and Locarno.
We are happy to exchange. We look forward to your visit.

INTERNATIONAL RETURNS

Your enjoyment of your purchase and the BLUE LEMON service is very important to us. If this is not the case, we will of course take back your styles up to 15 days after receipt of the shipment. Your revocation does not have to contain a reason. We ask for your understanding that we can only accept your returns if the 15-day cancellation period is met.

Unfortunately, we cannot cover return costs, but we are happy to help you find the best shipping method for you. To return a product, follow these steps:

Please contact our webshop manager, who will be happy to find the best solution for you - depending on your country.
We strongly recommend that you send your returns back by registered mail. The risk and costs of a return are the responsibility of the customer. BLUE LEMON assumes no liability for the loss of a return shipment.
After receiving your return, we will refund you the cost of your order excluding shipping costs and any customs fees that may have been incurred.
Depending on the issuer of your credit card, it will take approximately five to ten days for the credit to be credited to your account.

Please note that in the event of a return, BLUE LEMON is not responsible for reimbursement of any additional customs fees, import sales tax or other processing fees.

We would be happy to advise you by telephone and email:
BLUE LEMON Basel
0041 61 261 88 55 (Mon-Fri : 10 a.m. - 5 p.m.)*
*except on public holidays
basel@bluelemon.ch

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